Publications of Evangelos Grigoroudis
Articles in journal or book's chapters
  1. Yannis Siskos, Evangelos Grigoroudis, Evangelia Krassadaki, and Nikolaos Matsatsinis. A multicriteria accreditation system for information technology skills and qualifications. European Journal of Operational Research, 182(2):867 - 885, October 2007. [WWW ] [bibtex-entry]

  2. Y. Siskos, E. Grigoroudis, and N.F. Matsatsinis. UTA Methods. In J. Figueira, S. Greco, and M. Ehrgott, editors,Multiple Criteria Decision Analysis: State of the Art Surveys, pages 297-344. Springer Verlag, Boston, Dordrecht, London, 2005. [WWW ] [bibtex-entry]

  3. E. Grigoroudis and Y. Siskos. A survey of customer satisfaction barometers: Results from the transportation-communications sector. European Journal of Operational Research, 152(2):334--353, 2003. [bibtex-entry]

  4. E. Grigoroudis, Y. Politis, and Y. Siskos. Satisfaction benchmarking and customer classification: An application to the branches of a banking organization. International Transactions in Operational Research, 9(5):599--618, 2002. [bibtex-entry]

  5. E. Grigoroudis and Y. Siskos. Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method. European Journal of Operational Research, 143(1):148--170, 2002. [bibtex-entry]

  6. Y. Siskos and E. Grigoroudis. Measuring customer satisfaction for various services using multicriteria analysis. In D. Bouyssou, E. Jacquet-Lagrèze, P. Perny, R. Slowinski, D. Vanderpooten, and P. Vincke, editors,Aiding Decisions with Multiple Criteria: Essays in Honor of Bernard Roy, pages 457--482. Kluwer Academic Publishers, Dordrecht, 2002. [bibtex-entry]

  7. G. Mihelis, E. Grigoroudis, Y. Siskos, Y. Politis, and Y. Malandrakis. Customer satisfaction measurement in the private bank sector. European Journal of Operational Research, 130(2):347-360, April 2001. [bibtex-entry]

  8. Y. Siskos, E. Grigoroudis, Y. Politis, and Y. Malandrakis. Customer satisfaction evaluation: Some real experiences. In A. Colorni, M. Paruccini, and B. Roy, editors,A-MCD-A: Multiple Criteria Decision Aiding, pages 297--314. European Commission Joint Research Centre, Ispra, Italy, 2001. [bibtex-entry]

  9. E. Grigoroudis, Y. Siskos, and O. Saurais. TELOS: a customer satisfaction evaluation software. Computers and Operations Research, 27(7-8):799-817, 2000. [bibtex-entry]

  10. Y. Siskos, E. Grigoroudis, C. Zopounidis, and O. Saurais. Measuring customer satisfaction using a collective preference disaggregation model. Journal of Global Optimization, 12(2):175-195, 1998. [bibtex-entry]

  11. Y. Siskos, E. Grigoroudis, N.F. Matsatsinis, G. Baourakis, and F. Neguez. Comparative behavioural analysis of European olive oil consumer. In J. Janssen, C.H. Skiadas, and C. Zopounidis, editors,Advances in Stochastic Modelling and Data Analysis, pages 293--310. Kluwer Academic Publishers, Dordrecht, 1995. [bibtex-entry]

  12. Y. Siskos, E. Grigoroudis, N.F. Matsatsinis, and G. Baourakis. Preference Disaggregation Analysis in Agricultural Product Consumer Behaviour. In P.M. Pardalos, Y. Siskos, and C. Zopounidis, editors,Advances in Multicriteria Analysis, pages 185--202. Kluwer Academic Publishers, Dordrecht, 1995. [bibtex-entry]

Conference's articles
  1. E. Grigoroudis and Y. Siskos. MUSA: A decision support system for evaluating and analysing customer satisfaction. In K. Margaritis and I. Pitas, editors, Proceedings of the 9th Panhellenic Conference in Informatics, Thessaloniki, Greece, pages 113--127, 2003. [bibtex-entry]

  2. E. Grigoroudis, J. Malandrakis, J. Politis, and Y. Siskos. Customer satisfaction measurement: An application to the Greek shipping sector. In D.K. Despotis and C. Zopounidis, editors, Integrating Technology & Human Decisions: Global Bridges into the 21st Century. Proceedings of the 5th Decision Sciences Institute International Conference, July 4-7 1999, Athens, Greece, volume 2, pages 1363--1365, 1999. [bibtex-entry]



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Last modified: Sun Nov 1 08:22:54 2009 by theme1.
This MCDA bibliography is updated by Vincent Mousseau.
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